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Guest Services

Valley Mall Guest Services:

(540) 433-1797

Valley Mall Guest Services is located in the Management Office near the public mall restrooms or entrance #2. Representatives may be reached from 9:00am-5:00pm Monday through Friday.


Click here to chat or text us at (540) 252-5100. 


Family Restroom and Changing Facilities:

Our family restroom is located in between the Men's and Women's bathroom.  All three are equipped with changing tables for the convenience of our guests.

Family Entertainment:

Kiddie Rides, Carousels, and GKG Amusements Arcade, Elevation Sports.

Security Services:

Hours of Operation: 24/7

Please contact Guest Services in order to get in touch with Security personnel.  If you have an urgent matter or the Mall Management Office is closed, please call Security directly at 540.433.4947.

Services Offered at Guest Services:

  • Complimentary Wheelchair Rentals (with valid photo ID)
  • Mall Directories
  • Direct Management and Security Contact
  • Courtesy Phone
  • Job Information
  • Directions, Mall Maps, Retailer Phone Numbers, & Store Information
  • Lost & Found Services
  • Various Coupons & Sale Information
  • Special Event Information
  • Copy Services

Visitor Center:

The Visitor Center is a self-service, touch screen facility filled with area amenities, an interactive map, free travel brochures and onsite promotions throughout the year. Open daily from 9-5!

Visitors can call to speak to a certified Travel Specialist at 540.432.8935


If you are in need of additional services not listed here, please contact a member of Management at (540) 433-1797 or a member of Security at (540) 433-4947.  Your patronage is extremely important to us, and we will do our best to accommodate your needs.

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